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24 January 2023

BSG Webinar: Taking the sting out of complaints; a multiprofessional approach

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This webinar was recorded on the 24th January 2023 and is part of our series to support our members in their professional and personal development, focused on how to deal effectively with complaints.

It featured talks from Dr Ajay Verma, Consultant Gastroenterologist and BSG Colorectal Section Chair, and Sarah Marshall, Lead JAG nurse and clinical programme manager for Bowel Cancer Screening, who talked us through what happens during a complaints process, how you can support a colleague who may be going through this process, and how you can use a complaint as a learning experience.

There was also a talk from a specialist in resilience who spoke about the psychological impact of undergoing a complaints process and provided practical advice on how members can build resilience and support others to do the same.