Is your gastroenterology service getting overwhelmed by increasing number of referrals from primary care? Learn how Brian McKaig and his colleagues in Wolverhampton have come up with a solution to managing this challenge. The BSG are pleased to present this new permanent feature of service success stories from all round the country. This Wolverhampton story is the first story in our feature. The aim is to share experiences of how our colleagues have coped with challenges to the service and learn from each other. Our authors are happy to be contacted directly and to share details of what they did. We hope that you will find this useful. If you have a service success story that you would like to share, please contact me at firstname.lastname@example.org for further information. I am also happy to hear any comments that you may have about our feature.