Dr Ajay Verma, Department of Digestive Diseases, Kettering General Hospital NHS foundation trust.
Authors and Institution
Dr Ajay Verma, Consultant
Dr Aftab Alam, Consultant
Dr Debasish Das, Consultant
Dr Andrew Dixon, Consultant
Dr Muthi Kasimanickam, Consultant
Dr Aamir Sajjad, Consultant
Dr Suraj Pathak, Foundation year Doctor
Angela McInnes, Administration lead of GTA
Angie Robinson, Nurse Manager
Karen Goodie, Senior Nurse
Natalina Nettuno, Senior Nurse
Amanda Hill, Senior Nurse
Summary of the service story
Studies have demonstrated that consultant delivered care can lead to; increases in productivity, reducing length of stay, and increasing patient satisfaction. 1 The Gastroenterology inpatient (IP) service at Kettering General Hospital was reconfigured to implement NHS improvement’s SAFER patient flow bundle. 2
The incumbent arrangements on Deene C Ward (DCW); 29 patients under the care of three Consultants doing twice weekly ward rounds (WR) not prospectively covered, newly admitted and unwell patients reviewed by any WR as a safety net arrangement.
How we managed the challenges
The ward was transformed to a Digestive Diseases Unit (DDU): bed base reduced from 29 beds (3 side rooms, 3 x 6 bedded bays, a 5 bedded bay, & a 3 bedded bay), to 20 beds, by reducing 6 bedded bays to 4 beds, and converting the 3 bedded bay to a nurse-led Gastroenterology Treatment Area (GTA) for day case ambulatory patients.
This facilitated the introduction of a Consultant of the Week (CotW) model in November 2017.
The CotW, for 2 weeks (prospectively covered), is responsible for daily DDU WRs of all 20 patients under their care, review of IP referrals, inreach into urgent care wards, and support of GTA. There is minimal outpatient (OP) commitment (no endoscopy lists or OP clinics).
Evaluation and Outcomes
A retrospective observational study was conducted to benchmark and evaluate changes in consultant led care. Patients were identified through electronic records. Data was collected from electronic discharge letters and paper notes. Statistical analysis was performed using Microsoft Excel.
|Median Length of stay (hours)||141||104||â37, 26.2%||< 0.01|
|Discharges per week||22.8||21.1||â1.7, 7.5%|
|Discharges per week per bed||0.79||1.06||á0.27, 34.2%||< 0.01|
|Consultant reviews per day||0.63||1.16||á0.53, 84.1%||< 0.01|
GTA treating >90 patients & generating > £35K each month. Gastroenterology IP services SAFER compliant.
The reconfiguration of Gastroenterology IP services has been a great success. A reduction in bed base (which many at management level were reticent about) has facilitated a CotW model of care to be implemented. The IP service is now SAFER compliant.
Length of stay has significantly reduced by 26.2%. Weekly discharges per bed, and Consultant reviews, has significantly increased by 34.2% & 84.1% respectively.
In addition, GTA treats >90 patients per month, generating income, preventing admissions, facilitating earlier discharges, and freeing capacity in the main hospital ambulatory unit.
This reconfiguration shows that a CotW model of care is optimal, successful, and SAFER compliant, even if a bed base reduction is required to facilitate this.
See table one below
Support from Estates teams to ensure changes to ward structure were completed.
Original business case and one-year review documents provided.
- Academy of Medical Royal Colleges (2012) The benefits of consultant delivered care, 1st edn: AOMRC
- SAFER patient flow bundle
Contact details for more information
Ajay Verma, Kettering General Hospital NHS foundation trust, Rothwell Road, Kettering, Northamptonshire, NN16 8UZ
Supporting documents and table